臺北市立介壽國民中學學生家長意見反映處理辦法

中華民國99年08月24日經校務會議通過本辦法

第一條 訂定依據

本辦法依據民國99年01月19日校務會議決議通過訂定。

第二條 訂定目的

為建立學生家長對學校老師教學、導師班級經營、學生懲處及其他重大意見反映之公開、透明處理機制,以杜絕親師生誤解,營造校園和諧,共創優質教育環境,特訂定本辦法。

第三條 班級家長代表

班級家長代表為班上家長對學校老師教學、導師班級經營及學生懲處等意見反映之第一接受對應窗口;家長對學校老師教學、導師班級經營及學生懲處等有意見時,應首先向班級家長代表反應。

班級家長代表接獲家長意見反應後,應即審視了解問題係屬個別性或共通性。如問題屬個別性者,班級家長代表應即協助反應之家長個別溝通處理之;如問題屬共通性而班級家長代表難以個別溝通處理時,應即召開班級家長會討論議決之。

第四條 班級家長會

班級家長代表召開班級家長會討論家長所反應之問題時,應經班級家長二分之一以上出席,出席人數三分之二以上通過始能決議。

召開班級家長會時,應通知溝通協調小組派員列席會議。

溝通協調小組派員列席班級家長會之成員,以行政、教師會及家長會各一人為原則,必要時,得推派該年級級導師參與。

班級家長會之決議應以書面由班級家長代表提送本校教務處召開溝通協調小組會議討論處理之。

第五條 溝通協調小組之組成與運作

溝通協調小組由本校教務處、訓導處、輔導室各一人、教師會及家長會各派二人組成,由教務主任擔任召集人及會議主席,教務主任因事無法執行召集人及會議主席職務時,由訓導主任代理之。溝通協調小組成員任期一年,依職務異動而更替之。

教務處受理班級家長會之書面決議後,應於一週內召開溝通協調小組會議就問題進行討論研議,並視需要派員與教師當事人進行溝通。

經討論研議或與教師當事人進行溝通後,如認有必要,應由溝通協調小組組成觀察小組進行教學或班級經營觀察。

溝通協調小組之決議,以成員二分之一以上出席,出席人數二分之一以上同意通過為之,可否同數時,由主席裁決之。

第六條 觀察小組之組成及觀察期

觀察小組由溝通協調小組推選人組成,處室行政一人、教師會一人,必要時得由教務處推派輔導老師一人參與。

觀察小組進行教學或班級經營之觀察期為一至三週,必要時得延長一週;觀察期之長短,由溝通協調小組於組成觀察小組時視個案情況決定。

第七條 觀察記錄

觀察小組於觀察期結束一週內,應將觀察所得結果撰寫書面觀察記錄提交教務主任,由教務主任於收到觀察記錄後一週內召開溝通協調小組會議討論議決之。

觀察記錄由處室行政代表撰寫,其餘觀察小組成員簽名附署。觀察記錄內容應含蓋以下範圍:

一、教室觀察之狀況及意見。

二、問題概況及其改善可能性。

三、後續輔導措施與建議。

第八條 輔導期間

溝通協調小組應就觀察小組做成之觀察記錄進行研議討論,如認問題已獲改善者,應予結案處理;如認問題尚未獲得具體改善者,應做成教學輔導或班級經營指導之決議,並由教務處指派輔導老師進行輔導或指導,期間二至四週。

經輔導或指導後獲得改善者,即予結案處理;經輔導或指導後仍未獲具體改善者,移送本校教師評議委員會依相關法令做後續處理。

第九條 處理結果之告知

溝通協調小組無論做成結案處理或移送教師評議委員會做後續處理,應將處理經過情形及處理結果,以書面告知班級家長代表,由班級家長代表召開班級家長會就處理結果徵詢班級家長意見。溝通協調小組應派員列席班級家長會說明輔導過程及處理結果。

第十條 創建和諧優質教育環境之認知

和諧優質教育環境之建立,有賴學生家長、學校老師及學校行政三者建立互信、相互包容、彼此體諒、並各自扮演好自己角色,始能竟其功。以下為三者應有之基本認知:

一、家長之認知:

(一)深切體認到:『只要我們心中有孩子,就會看到我們的責任所在』,不會隨意將小孩學習成長之教育責任,完全推給學校。

(二)遇有重大意見需要表達時,絕對遵循本辦法之處理流程,以理性態度向班級家長代表反應,並靜待溝通協調小組之處理結果;不會破壞體制,任意越級陳述。

(三)在溝通協調小組依本辦法流程進行處理而未完成處理程序之前,絕不擅自隨意將問題訴諸媒體、民意代表、教育主管機關或散佈於他人。

二、老師之認知:

(一)隨時考量學生之受教權益及身心健康,為必要之教學內容充實、教學方法改進及教學態度改善。

(二)揚棄體罰、摒除羞辱謾罵之不當言詞,代之以循循善誘之愛護與關懷。

(三)學如逆水行舟,會不斷充實新知,照顧學子之學習利益,以達教學相長之實質效果。

三、行政人員之認知:

(一)會以公開、公正、客觀立場處理相關意見反應及陳述,不隱匿、不偏頗、不護短。

(二)會設法預防問題不使其發生;不幸發生時,會即時反應因應處理,不鄉愿、不推諉、不卸責、不諉過。

(三)深切體認,勸誘重於責罰,輔導優於懲處,永遠懷抱悲天憫人胸襟,給予學子改過自新,棄惡向善機會。

第十一條 其他法令、辦法之適用

本辦法未規定事項,適用政府相關法令及本校其他相關辦法、規則、要點等規定行之。

第十二條 本辦法經校務會議通過後陳請校長核定實施,修正時亦同。

本辦法經校務會議審議通過制定。

32 則迴響於《臺北市立介壽國民中學學生家長意見反映處理辦法

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